LEGAL DRAFT

Refund Policy

Draft for implementation and review. Replace all placeholders and obtain legal review before publication.

Effective date: [EFFECTIVE DATE]
Contact: mk@syncmend.com

1. Technical failures

A failed or cancelled export should not consume a Single Export entitlement. If an entitlement is consumed without a valid output and support cannot restore it or resolve the problem, the user may request a replacement entitlement or refund.

2. Single Export purchases

An unused Single Export purchase may be refunded on request within 14 days. Once a full export completes successfully, the service is ordinarily treated as performed, subject to mandatory consumer rights and unresolved defects.

3. Personal licenses

A Personal license may be refunded within 14 days if it has not been used for a full export. If the software is materially defective for a supported file and support cannot provide a reasonable fix or workaround, the user may request a refund subject to applicable law.

4. Duplicate and unauthorized payments

Duplicate charges should be refunded after verification. Suspected unauthorized payments should be reported promptly to mk@syncmend.com and the selected payment provider.

5. Request process

Requests should include the transaction ID, purchase date, and a short description. Do not send source videos unless support specifically requests a small, non-sensitive sample and the user chooses to provide it. Approved refunds return to the original payment method.

6. Mandatory rights

This policy does not restrict rights that cannot be waived. Production checkout must collect any express consent required before immediate performance affects a withdrawal right.